IT System Engineer Client / Server Solutions (IT Support Operations)

Job Description

The mission:
 

• 1st and 2nd Level End User Support (email, calls, jump in)
• Install and maintain client computers, printers, phones and mobile devices
• Provide help on MS Windows and MS Office
• Maintain telephone systems and telephones (Fix and mobile)
• Participate to annual PC replacement campaigns
• Work with the Group IT ticketing tool
• Follow and verify Group standard security
• Take IT emergency duty calls during nights and weekends (1 week every 5 weeks)
• Report technical problems and propose solutions on a group level to the team and IT Management
• Propose solutions to improve the IT support service and user experience

What you need to bring to successfully complete the mission:
 

• English is a must, French, German or Turkish language skills are welcome
• You are a positive and engaged team player wishing to work within our IT support team at Basel Euro-Airport
• Social and communication competences are very important, an experience in an IT service desk / customer service organization would be preferred
• User satisfaction is important for you, you act as a point of contact able to classify issues and escalate it when needed