AOG Support +41 58 310 31 13

Job Description

The mission:

  • 1st and 2nd Level End User Support (email, calls, jump in)
  • Install and maintain client computers, printers, phones and mobile devices
  • Provide help on MS Windows and MS Office
  • Maintain telephone systems and telephones (Fix and mobile)
  • Participate to annual PC replacement campaigns
  • Work with the Group IT ticketing tool
  • Follow and verify Group standard security
  • Take IT emergency duty calls during nights and weekends (1 week every 5 weeks)
  • Report technical problems and propose solutions on a group level to the team and IT Management
  • Propose solutions to improve the IT support service and user experience

What you need to bring to successfully complete the mission:

  • English is a must, French, German or Turkish language skills are welcome
  • You are a positive and engaged team player wishing to work within our IT support team at Basel Euro-Airport
  • Social and communication competences are very important, an experience in an IT service desk / customer service organization would be preferred
  • User satisfaction is important for you, you act as a point of contact able to classify issues and escalate it when needed


Does your profile match our requirements? If so, we look forward to receiving your
online application