Job Description
Your daily tasks & responsibilities
- 1st and 2nd Level End User Support (email, calls, jump in)
- Install and maintain client computers, printers, phones and mobile devices
- Provide help on MS Windows and MS Office
- Maintain telephone systems and telephones (Fix and mobile)
- Participate to annual PC replacement campaigns
- Work with the Group IT ticketing tool
- Follow and verify Group standard security
- Take IT emergency duty calls during nights and weekends (1 week every 5 weeks)
- Report technical problems and propose solutions on a group level to the team and IT Management
- Propose solutions to improve the IT support service and user experience
The expertise you have & skills you bring
- English is a must, French, German or Turkish language skills are welcome
- You are a positive and engaged team player wishing to work within our IT support team at Basel Euro-Airport
- Social and communication competences are very important, an experience in an IT service desk / customer service organization would be preferred
- User satisfaction is important for you, you act as a point of contact able to classify issues and escalate it when needed
What we offer (among other things)
- Working in an owner-managed, young dynamic company with hands-on mentality
- Multifaceted, challenging and responsible position within an exclusive environment
- Attractive employment conditions and social benefits like 5 weeks of holidays (6 weeks as of 50 years)
- Free on-site English lessons and individual further training and development opportunities
- Subsidised meals in our canteen, as well as parking spaces (or free shuttle bus transport) and other employee discounts (Fleets, Bars & Restaurants etc.)
- In case of relocation: support with relocation / work permit
- Corporate events like our famous annual Christmas Party and the summer BBQ
Apply
Does your profile match our requirements? If so, we look forward to receiving your
online application
